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Privacy Policy

 

Last Updated: [August 2025]

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1. Introduction

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Welcome to the Nature Angel website. This Privacy Policy is here to help you understand how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (GDPR) and other applicable data protection laws.

We are committed to protecting your privacy and handling your data in a transparent and secure manner.

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2. Who We Are

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Nature Angel is a Reiki practice owned and operated by Alexis Frier.

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3. What Information We Collect

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When you use our website or services, we may collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and postal address. We collect this when you contact us, book a session, or subscribe to our newsletter.

  • Health and Well-being Information: For clients receiving our services, we collect sensitive data about your physical and mental health, lifestyle, and well-being. This is collected via a client consultation form and is essential for providing a safe and effective Reiki session.

  • Website Data: We use analytics tools to collect non-personal data about your visit, such as your IP address, browser type, and pages visited. This helps us to improve our website and services.

4. How We Use Your Information

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We use your personal data for the following purposes:

  • To Provide Services: To schedule and deliver our Reiki sessions and courses.

  • For Legal Compliance: To maintain client records as required by our professional body and insurance provider.

  • To Communicate with You: To send you booking confirmations, appointment reminders, and to respond to your inquiries.

  • For Marketing: With your explicit consent, we may send you newsletters and updates about our services, events, and promotions. You can unsubscribe at any time.

  • To Improve Our Services: We use anonymised feedback to understand how we can enhance the client experience.

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5. The Legal Basis for Processing Your Data

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Under GDPR, we must have a legal basis for processing your data. We rely on the following:

  • Consent: For sensitive health data, you provide explicit consent on our client consultation form. You can withdraw your consent at any time.

  • Contract: To provide the services you have booked.

  • Legitimate Interests: To maintain records for insurance and professional standards, and for internal administrative purposes, where your rights and freedoms are not overridden.

 

6. Data Storage and Security

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  • All client records, including consultation forms, are stored securely either in a physical cabinet or on a password-protected, encrypted computer.

  • All digital data is protected by access controls and robust security measures.

  • We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements.

 

7. Your Rights

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Under GDPR, you have the following rights regarding your personal data:

  • The right to be informed: You have the right to be informed about how your data is being used.

  • The right of access: You can request a copy of the personal data we hold about you.

  • The right to rectification: You can request that we correct any inaccurate or incomplete data we hold about you.

  • The right to erasure: You have the right to request that we delete your data in certain circumstances.

  • The right to restrict processing: You can ask us to temporarily stop processing your data.

  • The right to data portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

  • The right to object: You can object to us processing your data in certain situations.

To exercise any of these rights, please contact us at: hellonatureangel@gamil.com

 

8. Cookies

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Our website uses cookies to enhance your experience. A cookie is a small text file that is placed on your device. You can manage your cookie preferences through your browser settings.

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9. Policy on Refunds and Cancellations

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  • No Refunds: Please note that all sales for services, courses and events are final. We do not offer refunds. 

  • Rescheduling: We understand that circumstances can change. If you are unable to attend your scheduled session, please contact us at least 72 hours in advance. We will be happy to reschedule your appointment for a different date at no extra cost, providing you with a service of the same value.

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10. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

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11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Alexis Frier Nature Angel - hellonatureangel@gmail.com

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